Privacy Policy

Effective Date: September 16, 2026
Last Updated: September 16, 2026

Aligned Total Healing LLC (“Aligned,” “we,” “us,” or “our”) operates the Aligned Total Healing and Wellness Clinic website, located at https://alignedthwc.com/ (the “Website”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our Website, contact us, request an appointment, use our services, or communicate with us by phone, email, or text message.

By using our Website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

* Name and contact information, including email address, telephone number, and mailing address.
* Appointment and inquiry information, including requested services, preferred appointment dates, and information submitted through contact or appointment forms.
* Communications and correspondence you send to us by email, telephone, text message, or through the Website.
* Information related to your use of our services, where applicable.
* Health, wellness, or treatment-related information that you voluntarily provide. Please avoid submitting highly sensitive medical information through general Website forms.
* Payment or billing information, if you make a payment or provide such information through our services.
* SMS communication information, including your telephone number, opt-in status, consent records, message history, and opt-out requests.
* Technical information, such as IP address, browser type, device information, operating system, referring Website, pages viewed, and Website access times.

2. How We Collect Information

We may collect information:

* Directly from you when you complete a form, request an appointment, contact us, subscribe to communications, or communicate with our staff.
* When you call, email, or send a text message to us.
* Automatically through cookies, analytics tools, server logs, pixels, and similar technologies.
* From service providers that help us operate our Website, appointment scheduling systems, communications, payment processing, or other business functions.
* From publicly available sources or third-party services when permitted by law.

3. How We Use Information

We may use personal information to:

* Respond to questions, requests, and appointment inquiries.
* Schedule, confirm, reschedule, and provide reminders about appointments.
* Provide, administer, and improve our chiropractic, rehabilitation, therapy, and wellness services.
* Communicate with you about services, requests, account matters, and customer support.
* Send SMS messages when you have provided the required consent.
* Send promotional or marketing communications only when permitted and where you have provided the appropriate consent.
* Process payments and maintain business records.
* Improve the Website, user experience, services, and customer support.
* Detect fraud, security incidents, misuse, or unauthorized activity.
* Comply with applicable laws, regulations, legal proceedings, or governmental requests.
* Protect the rights, safety, property, and security of Aligned, our patients, staff, and others.

4. SMS Communications and Consent

If you affirmatively opt in to receive text messages from Aligned, we may send SMS messages relating to appointment confirmations, appointment reminders, responses to inquiries, service-related updates, customer support, and promotional communications where separately authorized.

You may opt in by checking an SMS consent box, submitting a supported text-message request, or using another affirmative consent method presented by Aligned. Merely providing a telephone number does not by itself constitute consent to receive SMS messages.

Message frequency varies. Message and data rates may apply. Consent to receive SMS messages is not a condition of purchasing services, receiving care, or making an appointment.

You may opt out at any time by replying STOP to a message. After you send STOP, you may receive one final message confirming your unsubscribe request. For assistance, reply HELP or contact us at [info@alignedthwc.com](mailto:info@alignedthwc.com) or (817) 952-5100.

You may continue to contact us by telephone or email after opting out of SMS messages.

5. Mobile Information and SMS Consent Sharing

We do not sell, rent, or trade your mobile telephone number, SMS opt-in data, or SMS consent records.

Mobile information, including telephone numbers and SMS consent data, will not be shared with third parties or affiliates for their own marketing or promotional purposes.

We may disclose mobile information to service providers only when reasonably necessary to provide communications or services you requested, operate our messaging systems, maintain security, comply with law, or protect our rights. These service providers are not authorized to use your mobile information for their own marketing or promotional purposes.

6. How We Share Information

We may share personal information in the following circumstances:

* With vendors and service providers that help us operate our Website, scheduling systems, communications, payment processing, analytics, security, and business operations.
* With professional advisers, such as attorneys, accountants, insurers, or auditors, when reasonably necessary.
* When required by law, subpoena, court order, or legal process.
* When necessary to investigate fraud, security concerns, violations of our policies, or unlawful activity.
* In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
* With your direction, permission, or consent.

We do not sell personal information.

7. Cookies and Analytics

Our Website may use cookies and similar technologies to remember preferences, understand Website traffic, improve functionality, and measure the effectiveness of our communications.

You may be able to control cookies through your browser settings. Disabling cookies may affect certain Website features.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide services, communicate with you, maintain business and healthcare-related records where applicable, comply with legal and regulatory requirements, resolve disputes, enforce agreements, and protect our rights.

SMS consent and opt-out records may be retained as necessary to document compliance and honor your communication preferences.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, disclosure, or destruction.

No method of transmitting or storing information is completely secure. Therefore, we cannot guarantee absolute security.

10. Your Choices and Privacy Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information. You may also withdraw consent for marketing communications or opt out of SMS messages by replying STOP.

To submit a privacy request, contact us using the information below. We may need to verify your identity before completing a request.

11. Health Information and HIPAA

This Website Privacy Policy is not a substitute for any Notice of Privacy Practices that may apply to patient health information under the Health Insurance Portability and Accountability Act or other healthcare privacy laws.

If you are a patient, additional privacy rights and practices may apply to protected health information collected or maintained in connection with healthcare services. Please contact our office for the applicable notice.

12. Third-Party Websites and Services

Our Website may contain links to third-party websites, including appointment scheduling platforms, payment services, social media platforms, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies and terms of any third-party service you use.

13. Children’s Privacy

Our Website is not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 through the Website.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

15. Contact Us

If you have questions, comments, or requests regarding this Privacy Policy, please contact us:

Aligned Total Healing LLC
Attn: Mario Sanchez
2840 FM157, Suite 118
Mansfield, TX 76063

Email: [info@alignedthwc.com](mailto:info@alignedthwc.com)
Phone: (817) 952-5100

Website: https://alignedthwc.com/